Take it Back!

Generous Return Policies: A Primer

Fashion faux pas? Post-shopping spree regrets? They understand.

By Peter Holley December 1, 2013 Published in the December 2013 issue of Houstonia Magazine

The store with the best return policy, in our view, is the one that doesn’t feel the need to have a policy. And there’s only one store in the Galleria with a long, proud tradition of living up to that creed-less creed: Nordstrom. 

“We actually don’t have a set return policy,” says a company spokesperson we get on the phone, Kelly Skahan. Intrigued, we decide to press. What if you’ve been wearing the clothes for a while and suddenly decide you’ve made an egregious fashion faux pas?

“Even if you’ve been wearing something a little while, we’re happy to take it back and help you find something that meets your needs,” says Skahan. 

And while Nordy’s take-backs may be legendary,  Macy’s also merits a mention, thanks to its 180-day return policy, not to mention that it lets customers return online orders to bricks-and-mortar stores. 

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